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Wednesday, April 25 2018
10:00pm - 12:00am

Whoa! Did You See That? Collaborative Data Collection & Analysis for UX Research


Observing a user research interview or a usability test is like witnessing an accident; everyone sees it go down differently. One of the most important steps in research, and yet often skipped by a lot of firms, is conducting a thorough debrief with the observers after the study is complete. Research should not be performed while working in a vacuum. The data and feedback collected from end users are not complete without understanding the observers’ perspectives, which oftentimes is different from the moderator's. The process for running an observer debrief involves getting all the observers to attend a meeting where we review the notes for each test and document the observations and perceived implications. In this session, you will learn various methods for note-taking and running an observer debrief meeting. You will walk away better prepared to get the most out of your research!

What you'll learn:
- The importance of good note-taking and running an observer debrief
- Different methods for note-taking and debriefing
- How to keep observers engaged during testing
- Understanding the difference between observation, inference, opinion, and a recommendation
- Pitfalls to avoid

With 18 years of experience in user research, Kyle Soucy has helped create intuitive interfaces for a variety of different products, including websites, mobile apps, and medical devices. She is the Founding Principal of Usable Interface, LLC, an independent UX research practice based in Kingston\, NH. Her industry-diverse client list includes Comcast, Intuit Inc., Liberty Mutual, Pfizer, and Scholastic to name a few.

The continued growth of the UX community is something that Kyle is very passionate about. She is the Founder and President of the New Hampshire Chapter of the User Experience Professionals’ Association (NH UXPA), she currently serves as the Mentoring Director for the IA Summit, and she has served as the Chair of PhillyCHI, the Philadelphia Chapter of the Association for Computing Machinery’s Special Interest Group on Computer-Human Interaction (ACM SIGCHI).

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