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Thursday, September 26 2019
1:00pm - 2:00pm

Dakota LIG | Metrics and Analytics with a preview of ITIL 4

**What: Metrics and Analytics with a preview of ITIL v4**
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**When: Thursday, September 26, 2019 2:00 pm - 5:00 pm**
**Where: Border States Electric2400 38th S**
**Fargo, North Dakota 58104 **

On September 26, 2019, the itSMF Dakota LIG will present Metrics and Analytics with a sneak peek at ITIL 4 from Shari Brunette. This session will share with you the way to take a RARE look at your measures: Review: Align: Reset: Execute. This is a simple, effective, proven as a way to review what you are doing to use metrics to drive change in your organization. At the end of the discussion you?ll have a Worksheet that you can use to take a RARE look at your measures along with some tips for how to integrate into your organization. During the sneak peek at ITIL 4, we will review the foundational materials, what is new and what is still to come. We will have a Power BI demo by a local IT professional, Zach Stromsodt of Doosan. We plan to end the day with a Round table discussion and getting to learn from other area professionals from our area.

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** About Our Speaker**

[pic]Shari Brunette is a Sr. Consultant at Aeritae Consulting Group with over 25 years? experience in helping organizations develop strategy and implement transformational changes to continuously improve Information Technology and Customer Facing Business capabilities. She has expertise in Health Care, Financial, Retail, Insurance and Manufacturing organizations. In addition to consulting, she has worked in industry and has held positions in Global IT Process Operations, Service Desk management, Applications management and has taught courses and classes along the way. She is an ITSMF member and has held Leadership positions in the MN LIG, US itSMF Chapter and served as Global Chair for itSMF International.

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**About Our Sponsor**

[pic]

**[Border States]** provides products and services to construction, industrial and utility customers. The 100 percent employee-owned company is rated the seventh largest electrical distributor in the U.S. by Electrical Wholesaling magazine. BSE has more than 2,600 employees and 100 branches in 22 states. The Branch Support Center (corporate office) is in Fargo, North Dakota.


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