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Thursday, January 30 2020
11:30am - 12:30pm

Chicago | 10 Steps to Build Your ITSM Organizational Model: For Digital Transformation Excellenc


**
10 Steps to Build Your ITSM Organizational Model: For Digital Transformation Excellence**

Cloud computing, ITIL 4, DevOps, Agile, Lean, IoT, AIOps - what's happening to IT? How do you pull it all together? How do all these impact how IT operates? Where does service management fit in? Come to this session and leave with a 10 step approach for developing a comprehensive operating model to build your service management strategy for digital transformation. See how this approach was used for a large Fortune 500 company where IT was undergoing radical change. Learn why Service Management underpinned by ITIL 4 is more critical than ever to digital transformation success.

**
About Our Speaker:
Randy Steinberg**
Randy has 25+ years of hands-on ITSM, digital transformation and operations experience at clients around the world. ITIL V3 author as well as other books, he has led large transformation projects for IT organizations across many industries and government. ITSM C-Suite advisor for many companies.


**Agenda**
12:30 -1:00 Registration,
1:00-1:15 Introductions LIG business,
1:15-1:30 Sponsor Presentation,
1:30 - 2:30 Speaker
2:30- 2:45 Q&A
2:45-3:30 close and networking


**About Our Sponsor
**
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**[CAI ]**is a leading business technology services firm committed to helping private and public organizations drive value, improve productivity and enhance customer experience. The firm specializes in digital transformation services, including application management, strategy and consulting, intelligent automation, contingent workforce solutions, IT service management and business analytics.


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