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Thursday, May 30 2019
5:00pm - 6:00pm

San Francisco | Death of Service Portal- Myth vs Reality

Death of Service Portal- Myth vs Reality

With the advent of Chat bot, organizations are automating workflows and creating an amazing user experience. IT is not only able improve experience but also reduce cost. Do we really need an omni-channel approach and invest in Service portal, mobile apps?

This session will cover some of these questions and provide a practical application of bots and its limitation in the Service management space with some of the real-life examples.

**About Our Speaker: Hardeep Singh.**

Hardeep is Director of Service Management at Symantec where he leads the Global Service management strategy and operations. He has 25 Years of experience in IT with last two decade in Service Management and Information Security. He is passionate about the latest technologies like AI & ML and its use in the service management space.

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