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Tuesday, November 5 2019
11:30am - 12:30pm

Chicago LIG | ITIL 4: Moving from Status Quo to Status Whoa!

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**DATE CHANGE NOVEMBER 5: I****TIL4: Moving from Status Quo to Status Whoa!**

Whoa is often used to "stop". But is also an idiom for something that causes us to pay attention. If you want your customers to ?pay attention? you need to move off ?The Status Quo? and on to ?The Status Whoa?. You need a culture of change to keep on that status whoa! What is it? How do you get there? And how do you keep it? It?s not easy but best practices like DevOps, Lean, Agile, and ITIL will help you create and maintain that status whoa. And now ITIL has a ?High Velocity IT? module to enable organizations to thrive in high velocity environments.

**About Our Speaker, Bradley Utterback**

Brad is an experienced trainer in ITIL with project and consulting experience. He also runs Phoenix simulations. He has a strong experience in training and consulting in IT Service Management, writing courseware, scripting and recording for e-learning, and public speaking. He is an Expert in ITIL v3, certified in v4, Certified Practitioner in PRINCE2, DevOps, SIAM, and Security Certifications (Security + CISMP ). He is also the Master trainer for g2g3's Polestar Simulation.

**Because Argonne National Laboratory is a secured facility, you will be sent an form to fill out immediately after registering for this event. You are not registered for the event and will not be able to enter the facility without permission. If you do not receive the form, please contact Diana at **


12:00-1:00 Networking
1:00-2:00- ITIL V4
2:00-3:00- Workshop using ITIL V4
3:00-4:00 Networking

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