TechVenue.com: Your Business Technology Events Calendar - Events, News and Networking Since 1998

 

|TechVenue.com Event Details: |
Plan On Attending?  Click Here Bookmark and Share  to Share/Bookmark It!

Thursday, April 25 2019
5:00pm - 7:30pm

Capturing Customer Sentiment through Digital Channels

For full details, including the address, and to RSVP see: www.meetup.com/UX-East/events/260180139

As more and more organizations leverage digital channels to help customers resolve issues, there’s one thing we can’t easily capture digitally: emotion. Phone and video gives customer service representatives a better understanding of the customer’s emotional state – allowing them to pivot the conversation to resolve a problem. But through digital channels like chat, email and digital touchpoints, this becomes a challenge. But with more and more customers looking to leverage these digital channels, how can we help provide empathy while diffusing their anger or frustration?

Join Brian Yoder, Associate Director of Experience Design for Purchase and Enjoy to explore how we can come up with solutions to help customers express their emotions digitally when dealing with a customer service problems, provide a beneficial resolution while assuring they go from a negative mindset to a positive one through digital offerings.

This event was cross posted from the Design Thinking meetup, please only RSVP in one group.


Plan On Attending? 
Click Here
to Share with Your Network(s) and/or Bookmark It!

Download as iCalendar (iCal) Format For Your Personal Outlook or Mobile Device Calendar!


First Learned About This Event At TechVenue.com? Please Mention Us When You Register and Attend - Thank You!
All content and formatting Copyright � 1998-2010 - TechVenue.com
Yahoo!_Maps
Event Address:  
City, State or Zip:
Country:    

Done