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Tuesday, November 13 2018
3:00pm - 4:00pm

LIG | Changes in IT Service Management - Part 2: Changes in IT Service Management Tools and S

ITSMF USA Cleveland Interest Group...For IT Professionals working with ITSM, ITIL, DevOps, Lean IT and more.

Join us for our 3-part series on **Changes in IT Service Management. **
** **
****In this three-part series we will examine industry trends and changes in the Process, Technology and People related to IT Service Management.
**Part 2: Changes in IT Service Management Tools and Systems**

**Date:** Tuesday November 13, 2018

**Time:** 2pm-4pm

**Location:** Brecksville Library
9089 Brecksville Rd
Brecksville OH 44141
** **
2:00 - 2:30pm - Welcome & Networking
2:30 - 2:45 - Opening, Chapter update
2:45 - 3:30 - Changes in IT Service Management rolls, responsibilities and skillsets
3:30 - 4:00 - Open discussion

Event Contact: Adam Chandler, Cleveland LIG President -[]

Part 3: Changes in IT Service Management People and Skills, Tuesday January 8, 2019

Tuesday March 12, 2019 - 2pm ET
Tuesday May 14, 2019 - 2pm ET
Tuesday July 9, 2019 - 2pm ET
Tuesday September 10, 2019 - 2pm ET
Tuesday November 12, 2019 - 2pm ET

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