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Wednesday, July 18 2018
10:30pm - 12:30am

How to Delight the Customers with Your Product by Toast PM

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Lucy will walk through a case study of her recently launched product and some lesson and learns of how to build product that will delight the customers. Her customer told her this product is the best one on the market and they love it and staff are fighting over to use it.

Main Takeaways:
- Get out of the building: User research is key and doesn't have to be very elaborate. Bring the engineers.
- Make the $ counts: Put your money and resource into where it matter the most to the users
- Extend the pilot phase: See your prototype in action and iterate, repeat, get to know your customers
- The Launch: Press release, sales enablement and driving up the attach rate, BFF with PMM

Meet the Speaker: Lucy Wang

Lucy Wang is the Senior Product Manager at Toast Inc, a cloud based SaaS POS platform based in Boston, MA. She has ten years of experience identify user needs and building hardware products. She is from Shenzhen, China and now lives in Brookline, MA.

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