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Tuesday, July 13 2021
3:00pm - 4:00pm

The Future of CX is, Well, the Future

20 years ago customer experience was barely even a term, and now thousands of organizations are implementing CX techniques in their work. But focusing on solving current issues and elevating current experience won't get you as far as you might hope.

To innovate better and fulfill more of your customers’ needs, you must create a future customer experience. It has to be what your customers want and what your team members are ready to deliver. That’s a LOT of change! Envisioning how things will play out will be a key element for the initiative's launch, your stakeholder's next investment, and your long-term strategy.

But how do you develop a future-state CX? How do you encourage change well enough for the big ideas to make it through? And how do you actually build that future experience?

Mike Wittenstein, Founder of Storyminers, will walk you through this process sharing examples of future customer experience visioneers along the way.

In his talk, Mike will cover:

In the live discussion, Mike Wittenstein and Yuri Vedenin, Founder of UXPressia, will talk about the future of CX and the role of journey mapping in it.

Join live to bring your vision to the table and ask your questions at the Q&A.

🎤 About the speaker

Mike Wittenstein, Founder of Storyminers

Mike is a serial innovator. He has founded or led five consulting and design groups, worked with over 800 clients in 24 countries, and earned them over $2 billion in his 30,000-hour career.

Mike’s work ties what customers and companies want in the future to the experiences they offer today and the stories people share about them. As an advisor, award-winning speaker, and experience designer, he has helped many leaders get their thinking unstuck so that their ideas can become real. Mike lives in Atlanta (US), works everywhere, and speaks four languages. He enjoys getting to know new people, ideas, and places whenever he has the chance.

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