Learn our unique idea generation strategies for working with your customer journey map

Do your journey maps give you just enough ideas for improving your customers’ experience? Even if the answer is “yes”, there’s always room for more 😉

Our ideation strategies will help you produce even more valuable ideas and identify more opportunities to enhance the customer experience. Each strategy creates a new angle that uncovers alternative ways to act upon your customer journey map.

What will you do?

You will work in teams, and each team will have their own map provided by us. First, you will work with a common problem-solving approach. Then we will proceed to different ideation strategies, and you will start applying them to the map to see what kind of ideas you can find with each of them.

What will you learn?

This workshop is packed with six strategies designed to help you go beyond problem-solving when looking at the journey map with your team.

After the workshop, you will:

• know when and why to apply each of the journey mapping ideation strategies;
• be able to work with the six strategies;
• have online facilitation tips for your next journey mapping workshop.

Who is this workshop for?

The CJM Ideation Strategies workshop is for anyone who works or is going to work with customer journey mapping. Participants will need to have a general understanding of what CJM is and/or some minimal experience building a journey map before.

UX Designers and Researchers, Business and System Analysts, Product and Project Managers, UI and Graphic Designers, Customer Success Managers, Marketers, and other CX and UX-minded people or anyone who wants to generate actionable ideas based on their customer journey maps.

Learn more 👉 https://cjm-ideation-strategies-jun29.eventbrite.com/?aff=calendar